Question 1

Why do online stores convert so much lower than physical stores?

Accepted Answer

Online stores convert about 2% of visitors, while walk-in stores convert around 20%, roughly 10 times more. (IRP and Statista put ecommerce near 2%; in-store specialty retail runs 15-30% per TruRating, cited by Shopify.) The gap is not the shopper, it is that no one is on the floor online to answer questions and recommend the right product. An AI sales agent like Port8.ai puts someone on the floor 24/7, trained on your catalog.

Question 2

Is there a free trial?

Accepted Answer

Yes. Every plan includes a 7-day free trial with your credit card. Our three ecommerce plans (Starter, Growth, and Scale) all start with a full-featured trial so you can test everything before committing.

Question 3

How do I add products to my catalog?

Accepted Answer

Connect your Shopify or WooCommerce store from your brand dashboard and Port8.ai pulls in your full catalog automatically. Titles, descriptions, prices, variants, and stock all stay in sync as you update them. For stores on other platforms (custom sites, BigCommerce, headless setups, plain HTML), our scraping mode reads your product pages directly and works just as well, so the AI still recommends what you actually have in stock.

Question 4

What integrations are available?

Accepted Answer

Port8.ai connects directly to Shopify and WooCommerce so your product catalog stays in sync automatically. We also integrate with Instagram, TikTok, and YouTube for social content, and you can upload knowledge base PDFs and link products to influencer partners.

Question 5

How does the knowledge base work?

Accepted Answer

Upload PDFs, product docs, or FAQs to your knowledge base. Port8.ai processes them into searchable content. When customers ask questions, your AI employee finds relevant information from your knowledge base and products to provide accurate answers.

Question 6

Can I run multiple brands from one account?

Accepted Answer

Yes. A single organization account can run multiple AI assistants, each with its own catalog, knowledge base, and connected channels. Starter includes 1 assistant, Growth includes 3, and Scale includes 5. Useful for portfolio owners and agencies managing several stores.

Question 7

How many credits do I get each month?

Accepted Answer

Credits vary by plan: Starter includes 1,000 credits/month, Growth includes 2,500 credits/month, and Scale includes 5,000 credits/month. If you exceed your monthly credits, additional usage is billed at $0.10 per credit.

Question 8

What exactly counts as a credit?

Accepted Answer

A credit is one billable operation. Four things count: a chat message the agent answers, an add-to-cart performed from the chat, a customer-service request sent through the agent, and a delivery tracking lookup. A typical conversation uses a few credits, and shoppers who open the widget without interacting cost nothing. One add-on to know about: connecting a Shopify shop adds $19/month per connected shop.

Question 9

Can the agent show my videos and social content next to products?

Accepted Answer

Yes. Port8 syncs your Instagram, TikTok, and YouTube content and links it to the products it features. When a shopper asks about a product, the agent can answer with a rich card pairing the product with your own video showing it in action: a try-on reel next to the dress, a demo clip next to the gadget. New posts sync in automatically, so content you already made keeps selling inside the chat.

Question 10

Can I see what questions customers ask?

Accepted Answer

Yes. The dashboard surfaces top questions, recommended products, and usage stats in real time. You also get a full chat history tab where you can read back every conversation end-to-end, so it's easy to spot exactly where shoppers got stuck or what your store is missing.

Question 11

Will new social posts and products be included automatically?

Accepted Answer

Yes. Port8.ai continuously checks your connected Instagram, TikTok, and YouTube accounts and auto-adds future posts. New products from your Shopify or WooCommerce catalog sync automatically too.

Question 12

Does it support multiple languages?

Accepted Answer

Yes. Port8.ai supports 90+ languages. Your AI employee automatically replies in the same language a customer uses with no extra setup needed.

Question 13

Can I customize the chat widget?

Accepted Answer

You can customize your brand name, logo, welcome message, and chat suggestions on all plans. Full color-theme customization will be part of an upcoming branding add-on.

Question 14

What about privacy and data security?

Accepted Answer

Port8.ai knows only the products, knowledge bases, and content you provide. Chats are encrypted, and we never resell or publish your content. Delete any product or knowledge base at any time.

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