How long does setup take?
About 10 minutes from signup to a live chat. No code, no developers, and nothing to change in your design.
What if my store is not on Shopify?
No problem. WooCommerce and WordPress connect through the API with the embed plugin, and that also takes about 10 minutes. Any other site gets a one-line script. No API? Scraping mode reads straight from your product pages and works well. That covers custom builds, BigCommerce, headless setups, and plain HTML.
Which channels does Port8.ai answer on?
Your site chat, and also your bio link, WhatsApp Business, Instagram DMs and Facebook Messenger. Port8 answers on every channel from the same catalog and content, so customers get the same answer wherever they ask. All channels are included in every plan, and each one connects self-serve from your dashboard in a few minutes.
What happens when a product is sold out?
On a sold-out product page, Port8 offers to find similar items and suggests the closest products you have in stock, so the visit does not end there.
Can the agent show my videos and social content next to products?
Yes. Port8 syncs your Instagram, TikTok, and YouTube content and links it to the products it features. When a shopper asks about a product, the agent can answer with a rich card pairing the product with your own video showing it in action: a try-on reel next to the dress, a demo clip next to the gadget. New posts sync in automatically, so content you already made keeps selling inside the chat.
What can the AI answer?
Anything on your site. Products, return policy, shipping, blog posts, and your social content. It answers from your own material and never invents an answer. When it does not know something, it takes the customer's details and passes them to you.
What about support, not just sales?
Order tracking, returns, cancellations, and policy questions. The AI closes those itself. Only what genuinely needs a person reaches your team.
Can I take over a conversation from the AI?
Yes, any time. Reply from the Port8 dashboard or from the channel's own native app, like your WhatsApp Business app. The moment you send a message, the AI pauses and the conversation is yours. When you are done, it picks up the next customer automatically.
Can I see what questions customers ask?
Yes. The dashboard surfaces top questions, recommended products, and usage stats in real time. You also get a full chat history tab where you can read back every conversation end-to-end, so it's easy to spot exactly where shoppers got stuck or what your store is missing.
How many AI answers do I get each month?
The monthly allowance varies by plan: Starter includes 1,000 AI answers/month, Growth includes 2,500 AI answers/month, and Scale includes 5,000 AI answers/month. If you exceed your monthly AI answers, additional usage is billed at $0.10 per AI answer.
What exactly counts as an AI answer?
One AI answer is one message the AI agent answers. That is the only thing you are billed for. Adding a product to the cart from the chat, sending a support request through the agent, and looking up delivery tracking are all free. The price is the same on every channel: site chat, bio link, WhatsApp, Instagram DM, and Messenger. Shoppers who open the widget without interacting cost nothing. One add-on to know about: connecting a Shopify shop adds $19/month per connected shop.
Does it support multiple languages?
Yes. Port8.ai supports 90+ languages and replies in the language each customer writes in, with no extra setup.
Do you offer a trial period?
Yes, we offer a 30-day, no questions asked, money-back guarantee. If you are not satisfied with the service for any reason you can cancel within the 30-day window and a refund will be issued immediately. All three ecommerce plans (Starter, Growth, and Scale) are covered.
What about privacy and data security?
Port8.ai knows only the products, knowledge bases, and content you provide. Chats are encrypted, and we never resell or publish your content. Delete any product or knowledge base at any time.
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