Port8.ai Refund Policy

• Subscription: Your recurring plan fee (monthly or annual).
• Credits: Units consumed when actions occur in your AI Staff (messages, lead actions, commerce actions, etc.).
• Overage: Additional usage billed when you exceed the credits included in your plan.
• Add-ons: Optional paid features purchased in addition to your plan.

Unless required by applicable law, all purchases are final and non-refundable. We do not provide refunds, credits, or prorated reimbursements for:

• Subscription fees (monthly or annual)
• Partial billing periods or unused time
• Unused credits
• Overage charges
• Add-ons, upgrades, or setup/services (if applicable)
• Taxes, bank fees, or payment processing fees

You may cancel at any time to stop future renewals. Your plan will remain active until the end of your current paid billing period (unless access is suspended or terminated due to policy violations).

If you believe you were charged incorrectly (for example, a duplicate charge or clear processing error), contact us within 30 days of the charge. If we confirm an actual billing mistake on our side, we will correct it. Any refund issued in this context is limited to fixing the verified billing error.

If you initiate a chargeback without contacting us first, we may suspend access while we investigate. If the chargeback is reversed in our favor, you remain responsible for any outstanding amounts.

Nothing in this policy limits rights you may have under applicable law. Where the law requires a refund, we will comply.

Email: [email protected]

Please include: account email, invoice/receipt, charge date, and a short description of the issue.

We may update this policy from time to time. Updates take effect when posted with a new effective date.