Port8.ai Refund Policy

• Subscription: Your recurring plan fee (monthly or annual).
• AI answers: The billable unit of your plan. One AI answer is one message your AI Staff answers.
• Overage: Additional usage billed when you exceed the AI answers included in your plan.
• Add-ons: Optional paid features purchased in addition to your plan.

Your first month is covered by a 30-day money-back guarantee. You pay for your first month up front, and if Port8.ai is not right for your store, cancel within 30 days of that initial purchase and we refund the charge in full.

To claim it, cancel from your dashboard or email us (see “How to Contact Us” below) within 30 days of your first charge. Refunds are returned to the original payment method and are processed through our payment provider, so the time to appear on your statement depends on your bank or card issuer.

Once the 30-day guarantee period has passed, and on every renewal after your first month, purchases are final and non-refundable unless required by applicable law. We do not provide refunds, account balance adjustments, or prorated reimbursements for:

• Subscription fees (monthly or annual) outside the 30-day guarantee period
• Partial billing periods or unused time
• Unused AI answers
• Overage charges
• Add-ons, upgrades, or setup/services (if applicable)
• Taxes, bank fees, or payment processing fees

You may cancel at any time to stop future renewals. If you cancel within the first 30 days, the money-back guarantee above applies to your initial charge. Otherwise your plan will remain active until the end of your current paid billing period (unless access is suspended or terminated due to policy violations).

If you believe you were charged incorrectly (for example, a duplicate charge or clear processing error), contact us within 30 days of the charge. If we confirm an actual billing mistake on our side, we will correct it. Any refund issued in this context is limited to fixing the verified billing error.

If you initiate a chargeback without contacting us first, we may suspend access while we investigate. If the chargeback is reversed in our favor, you remain responsible for any outstanding amounts.

Nothing in this policy limits rights you may have under applicable law. Where the law requires a refund, we will comply.

Email: [email protected]

Please include: account email, invoice/receipt, charge date, and a short description of the issue.

We may update this policy from time to time. Updates take effect when posted with a new effective date.